Staff Development Program

Staff Development Program (ACE – 2025)

Administrative Competency & Excellence

15th to 20th April 2025

Objectives of the Programme

The primary objective of the Staff Development Programme titled Administrative Competency & Excellence (ACE – 2025) was to equip the administrative personnel with critical workplace competencies such as professional communication, collaborative functioning, service orientation, and foundational financial literacy; in doing so, the initiative aimed to foster a culture of proactive engagement, self-reflection, and continual improvement in administrative practices, while simultaneously reinforcing the alignment of individual performance with institutional goals and values.

Session Coverage

The program included the following key sessions:
- Professional Communication & Workplace Etiquette: Icebreakers, verbal/non-verbal communication, email and document writing.
- Teamwork, Leadership & Office Collaboration: Decision-making, professionalism, Excel for administrative tasks.
- Service Orientation & Engagement: Extempore speaking, service handling, telephone etiquette, and presentation skills.
- Financial Literacy & Business Awareness: Basics of salary slips, tax planning, reading business news, and speaking with clarity.
Each session included interactive activities such as mock discussions, role-plays, hands-on exercises, and peer feedback for practical learning.

Expected Outcomes

Improved communication and email-writing skills.
Greater awareness of professional conduct and workplace collaboration.
Enhanced decision-making abilities and service orientation.
Basic financial literacy and ability to engage with current business trends confidently.
A sense of confidence in public speaking and structured expression.